Privacy Policy

1. Introduction

Olvera ("we", "us", "our") is committed to protecting the privacy and personal data of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and what choices you have. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

If you have questions about this policy, please contact us at [email protected] or write to us at 44, Jalan Tunku Abdul Rahman, 50100 Kuala Lumpur, Malaysia.

2. Data We Collect

We may collect the following categories of personal data: your name, email address, telephone number, and any information you provide via our contact form or during consultations. If you engage our services, we may also collect details about your assets, family circumstances, and estate planning preferences — all of which are necessary to provide legal advice.

We also collect non-personal data through cookies and analytics tools, such as browser type, pages visited, and time spent on the website. See our Cookie Policy for details.

3. How We Collect Data

We collect data directly from you when you fill in our contact form, send us an email, phone our office, or attend a consultation. We also collect data automatically through cookies and analytics services when you visit our website.

4. Legal Basis for Processing

Under the PDPA, we process your personal data based on one or more of the following: your consent (provided when you submit a form or engage our services), the necessity of processing for the performance of a contract or provision of legal services, and compliance with legal obligations applicable to our practice.

5. How We Use Your Data

We use personal data for the following purposes: to respond to your enquiries and schedule consultations, to provide inheritance law advisory and documentation services, to communicate updates about your matter, to improve our website and services, and to comply with legal and regulatory requirements. We do not use your data for marketing purposes unless you have given separate consent.

6. Data Sharing

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist in operating our website or conducting our business, but only where necessary and under appropriate confidentiality agreements. We may also disclose information when required by law, court order, or regulatory authority.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and professional retention requirements. For client matter files, we typically retain records for a minimum of seven years following completion of the engagement, in line with legal profession guidelines in Malaysia. Contact form data is retained for up to 12 months if no engagement follows.

8. Data Protection Measures

We implement appropriate technical and organisational measures to protect your data. These include encrypted storage systems, access controls restricting data to authorised personnel only, regular security reviews, and secure disposal of data that is no longer needed. In the event of a data breach, we will notify affected individuals and the relevant authorities in accordance with the PDPA.

9. Cookies

Our website uses cookies for essential functionality and analytics. You can manage your cookie preferences through our Cookie Policy page, which includes controls for enabling or disabling optional cookie categories.

10. Your Rights

Under the PDPA, you have the right to: access your personal data held by us, request correction of inaccurate data, withdraw consent for data processing (where consent is the basis), request that we limit or cease processing your data, and lodge a complaint with the Personal Data Protection Commissioner if you believe your rights have been infringed.

To exercise any of these rights, please contact us at [email protected].

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party site you visit.

12. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact:

Olvera
44, Jalan Tunku Abdul Rahman, 50100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2693 8471